Customer Success Story
Transforming Carousell’s workforce planning with precision, automation, and insight
Founded in 2012 in Singapore, Carousell Group is Southeast Asia’s leading multi-category e-commerce platform for buying and selling a diverse range of second-hand products, including cars, lifestyle, gadgets, and fashion. With the mission to make second-hand products the first choice for people, Carousell serves tens of millions of active users in seven markets under several brands, including Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH, and Revo Financial.
Challenge
Complex workforce composition insights and rigid planning processes
For Carousell Group, workforce planning, budgeting, and forecasting—especially providing detailed headcount data—was a cumbersome and challenging process. The organization’s approach often resulted in overly broad estimates and imprecise planning outcomes.
Each budget and forecast cycle took over a month to complete, requiring extensive collaboration between business leaders and Finance teams. This labor-intensive process left little room for strategic analysis and decision-making.
The Carousell People Services team, the organization’s HR function, recognized the need for a more efficient solution to streamline operations and deliver greater strategic value.
Solution
Seamlessly managing workforce costs, transfers, and new hire modeling
By implementing a workforce and planning solution with Jedox, Carousell gained the ability to leverage actual headcount and payroll data for the first time. This data became the foundation for accurate workforce cost projections, paving the way for more precise and effective planning.
Jedox’s highly configurable solution addressed statutory contributions and benefits—customized to meet various country-specific requirements and applied at the individual headcount level. This level of precision has significantly improved Carousell’s variance analysis discussions with Finance and business leaders, delivering greater depth and speed to the process.
With a hyperautomated workflow capability, the solution streamlined headcount transfers by ensuring smooth approval or rejection processes. Additionally, the Finance team utilized Jedox to submit budgets and effortlessly integrate changes, simplifying previously complex workflows.
Outcome
Faster insights, precise cost analysis, seamless collaboration with Jedox
With Jedox, the Carousell People Services team has significantly improved its response time to Finance and business stakeholders, enabling a sharper focus on analyzing staff cost structures.
Jedox’s flexibility allowed Carousell to customize use cases to fit its specific needs—providing quick, drill-down access to information that enhances analytical support.
The Jedox solution automated large-scale data transfers, planning template creation, and management reporting. This automation freed up the Carousell team to concentrate on delivering business value through effective partnerships and communication with stakeholders across seven markets in Asia.
