Jedox Support

Trusted help when you need it. Reliable and responsive.

Jedox Support Center secures the performance of your system around the clock, assuring seamless operation and quality. The Jedox support team are recognized as exceptional by those who matter the most – our customers.

services support header 1920x1920 1

Customer Support

Your personal access to Jedox Support

You are a Jedox Customer or Partner and you are not yet registered? Email [email protected] with your company name in the subject header.

Jedox Customer Portal

Our global team of dedicated Jedox experts respond to your requests quickly and transparently. The moment you log a support query in the Jedox Online Support Portal you can view your inquiry’s status and a complete overview of active and resolved support cases.

Submit a Request​

Check our Knowledge Base​

The Jedox knowledge base is the first place to search for all your technical and functional queries. In one place you can access detailed technical manuals and documentation, along with extensive training tips and educational resources from the Jedox Academy.

Jedox Knowledge Base

Stay up to date

Here you will find all blog posts about current and past innovations to the Jedox solution. We regularly report on the latest features and versions of Jedox, so you never miss a thing. In our articles you can get a first insight into the latest features and get a first impression of the many possibilities.

Product Updates

Jedox Ideas Portal

We are committed to keeping Jedox’s solutions and services ahead of the curve. Participate in the future Jedox roadmap with our Jedox Ideas Portal. Communicate your personal requests, vote on new software functions and share your ideas on tomorrow’s product features. Your feedback is invaluable in maintaining Jedox’s reputation for customer satisfaction and innovation.​

Jedox Ideas Portal

Please also see the FAQ for more information about this

gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==

Many thanks to the support team for helping us setup the Jedox Suite in such an outstanding fashion.

Yvette Hartung – Project Manager
Endress+Hauser Flowtec

FAQ

Frequently Asked Questions

Jedox Support is available exclusively for our customers and partners who have a valid support contract in place. You can name up to two key users from your organization as Support contacts, who will then receive portal accounts.

If you already have an account, you can log in here: my.jedox.com. To apply for an account, please send an email to [email protected]

Please find a description of how to use the support portal here: Jedox Customer Portal

The Support Portal ensures efficient and fast ticket handling because you can provide valuable information about your specific infrastructure proactively. It is also secure, because by confirming our Data Policy, you can be assured that your data will be handled confidentially.

Downloads and Knowledge Base archive are available via the Jedox Customer Portal.

1st Level Support and Cloud Operations are available 24/7 (English only), German speaking support is available during German business hours.

Still have questions? Contact us